I’m new to embroidery but decided on this because I’ve watched so many videos on how easy it was to use. I’m glad I made the right decision it’s been a breeze to work with and the support I’ve received from the technicians has been amazing! 10/10 I would recommend this for anyone even if you’ve never tried to embroider it’s so easy right out of the box !
Vincent napolitano
★★★★★
This is my first embroidery machine. I had always wanted one but didn't want to spend an arm and a leg. Poolin has made an affordable one and I am grateful. It comes with everything you need to get started and is already threaded! I was able to stitch a few things from the start to familiarize myself with it. Unfortunately, I soon encountered an error message that was not in the manual and was unable to fix it. After contacting support, I was surprised and amazed at the way my problem was handled, especially since it was a 12-hour time difference. Luke Ren was very helpful, sending me pictures and videos, and emails with files, constantly in touch, until the problem was resolved. I'm back to embroidering and have found many you tube videos with tutorials that will be helpful as I progress with my projects and designs.
Susan S.
★★★★★
I’m a quilter and wanted to be able to personalize a quilt or create custom labels without breaking the bank. Being new to embroidery, I watched/read a lot of reviews before deciding to give the EOC05 a try. Not only was the price right, I liked that it came with everything you would need to get started immediately. As with anything there is a learning curve but thanks to the excellent customer service, I’m embroidering away. I have realized that if I want to really customize my designs I will eventually need a digitizing software but that’s true of every embroidery machine. So in summary… won’t break the bank, has everything you need to get started, excellent customer service, stitching looks good and the machine works great so far!
Cindy
★★★★★
Only for machines bought on Poolin.uk!
For proper processing, please package your machine securely in its original box if you are sending it to us. Remember, it is your responsibility to arrange for its collection. Please note that your warranty does not cover postage.
If the machine fault is caused by a need for servicing, you will be charged for the service.
NON-COVERED ITEMS UNDER MANUFACTURER'S WARRANTY UNLESS DEFECTIVE UPON ARRIVAL AND UNUSED ARE LISTED BELOW (Notify us within 28 days of purchase and return the machine to us)
Bobbin Cases
Bobbins
Needle Threaders
Needle Plates
Feet & Accessories
Adjustments (Tension & Timing - done within you maintenance Service not under warranty)
Blades
Trimmers
Loopers
Hook Damage from use
accedental damage
damage for use of wrong oil or lubracant
Machine running dry (don't leave it on a table in a SUNNY window or close to a radiator) Very common and is a service issue and speeds up the need for a service.
Belts, Winders & Bulbs.
If any of the above issues arise, please schedule a repair or service for your sewing machine. Please note that repairing and resolving these issues during a warranty repair may result in a charge.
Due to the nature of diagnosing and fixing problems with sewing machines, we cannot provide an update until after the machine has been serviced. However, if the issue is a clear manufacturer's fault, we will inform you.
To maintain the validity of the warranty, it is important to properly service and maintain your machine, just like a car requires maintenance during its warranty period.
You will need to provide us with proof of purchase for a warranty repair, and your signed warranty document if you purchased the machine from us.
