Service & Repair

I’m new to embroidery but decided on this because I’ve watched so many videos on how easy it was to use. I’m glad I made the right decision it’s been a breeze to work with and the support I’ve received from the technicians has been amazing! 10/10 I would recommend this for anyone even if you’ve never tried to embroider it’s so easy right out of the box !

This is my first embroidery machine. I had always wanted one but didn't want to spend an arm and a leg. Poolin has made an affordable one and I am grateful. It comes with everything you need to get started and is already threaded! I was able to stitch a few things from the start to familiarize myself with it. Unfortunately, I soon encountered an error message that was not in the manual and was unable to fix it. After contacting support, I was surprised and amazed at the way my problem was handled, especially since it was a 12-hour time difference. Luke Ren was very helpful, sending me pictures and videos, and emails with files, constantly in touch, until the problem was resolved. I'm back to embroidering and have found many you tube videos with tutorials that will be helpful as I progress with my projects and designs.

I’m a quilter and wanted to be able to personalize a quilt or create custom labels without breaking the bank. Being new to embroidery, I watched/read a lot of reviews before deciding to give the EOC05 a try. Not only was the price right, I liked that it came with everything you would need to get started immediately. As with anything there is a learning curve but thanks to the excellent customer service, I’m embroidering away. I have realized that if I want to really customize my designs I will eventually need a digitizing software but that’s true of every embroidery machine. So in summary… won’t break the bank, has everything you need to get started, excellent customer service, stitching looks good and the machine works great so far!